Director
Information Leadership Consulting Ltd
Christchurch.
New Zealand
Sarah Heal will be presenting on Change management for records managers on Wednesday
Surprisingly, in working with a range of organisations, we don’t come across a lot of resistance to information management projects. Typically, users recognize that something needs to be done and many are frustrated with current information failures. However, many users are also carrying the baggage of previous projects and little or no training.
Change management is a drum banged constantly in current discussions about records management. During EDRMS projects, heads nod sagely as everyone from the CEO to the vendor to the CIO states the cliche ‘This is a change project not a technology project’. Yet why is it that most change is managed so poorly?
Many organisations believe that change is synonymous with communication and that if we put up enough posters (apparently one can never have too many) and have a regular newsletter the work is done. Unfortunately, the problem with change is that peoples’ behaviour also has to change. This is where it all gets a bit sticky.
This paper takes a hard look at change management. It is illustrated with specific examples and stories from the front line trenches and will cover:
After this, your approach to Change Management will never be the same!
