The Changing Face of the Enterprise - What Records Management Professionals Need to Know about Web 2.0 in the Enterprise
Presented by Cheryl McKinnon.
This session will highlight many of the emerging trends as organisations in both government and commercial sector begin to embrace and adopt the real-time and collaborative communication platforms that often originated in the personal productivity realm. Public and private sector companies are now beginning to communicate through new content vehicles such as blogs, wikis, forums, chats and social networking sites. But what are the risks and rewards that the business can expect? Where does the Records Manager fit? Why should Web 2.0 matter inside the corporate enterprise? This next wave of electronic business communication is on the horizon for many organisations and turning a blind eye today could mean risk tomorrow. Businesses of all sizes struggled to get a firm grip on the capture and control of email over the last two decades due to a misalignment of technology managers and records professionals. The opportunity to learn from this experience and plan proactively for the adoption of new collaborative content tools is here today. Understand what is on the horizon and be ready for the new enterprise.
Attendees will come out of this session with a better understanding of what Web 2.0 means, and its possible implications for legal discovery, records capture and corporate memory preservation. This session will outline the specific technologies and tools that comprise “Web 2.0” and give real-world examples of how such tools have been used successfully to bridge people, content and business processes in distributed and decentralized environments, as well as discussing the risks of such tools when used in an unsanctioned and unmanaged fashion.
